|
A: We have a network of antenna sites installed in strategic locations throughout Northwest Colorado. These antenna sites have wireless access points that broadcast a signal to areas that have line-of-sight to our towers. Our Internet technicians will install a subscriber antenna at your location which converts the wireless signal into a standard ethernet connection. Our ethernet interface can plug directly into a single computer or a router.
|
A: No. A phone line is not needed to use our service. Our connection is delivered wirelessly via radio waves.
|
A: Our wireless technology requires line-of-sight to one of our antenna tower locations. You can view our list of antenna tower sites and coverage area description here. The BEST way to determine if your location is eligible for ZIRKEL Wireless High-Speed Internet, is to order service and schedule an installation. You can order online by clicking here or you can call us at 970-871-8500.
|
A: We will make our best attempt to get service to you. If our installer can not obtain a quality signal, there is no cost or obligation to you. Unfulfilled orders are used to help us determine what areas we need to expand to next.
|
A: No. Most local weather phenomenon (rain, snow, fog etc.) is not significant enough to interfere with the radio frequencies used by our network.
|
A: Yes our service is compatible with VPNs. Your VPN may require a static IP which is available upon request.
|
A: Yes. If you install more than just a single computer, you will need to install a router to build a home network. If you need help doing this, please contact the manufacture of your equipment or contact a local support technician.
|
A: No. Just like cable TV, you cannot share the connection. Please see our Internet Service Agreement and Acceptable Use Policy.
|
A: Although we do not ban servers on our network outright, we do not allow constant upload traffic (which could happen if you are serving lots of data) whether it be from a web server, peer-to-peer software or any other kind of server. Please see our Internet Service Agreement and Acceptable Use Policy.
|
A: Yes, we enable a high priority data channel for VoIP traffic on our network.
|
A: Our email (name@zirkel.us) is hosted by Google Apps and each email account has over 7 Gigabytes of space.
|
A: While both services are wireless, our network is local to Northwest Colorado. Our radio signals typically travel less than 10 miles to our facilities, while satellite system signals have to travel through the atmosphere, over 22,000 miles to the satellite and then 22,000 miles back to earth. That's why satellite system users commonly experience latency or delays when connecting to the web.
|
A: No. We use a technology called fixed wireless broadband and our network typically delivers faster speeds than most DSL connections in our region. Our fixed wireless service is an alternative to DSL. Instead of using outdated copper phone lines, we deliver our connection with a fixed wireless link. It usually takes 30 - 45 days to find out whether or not you are eligible for DSL. If you have line-of-sight to a ZIRKEL Wireless antenna site we can have your connection installed in about one week.
|
A: Yes, however streaming video is NOT fully supported on the Zirkel network because it only streams content and it does not allow you to download the content. Netflix, Apple TV, Hulu and other streaming services only allow a short clip of streaming at any one time, this may cause the stream to pause for buffering. Our network was designed for surfing the web not for streaming full length movies and TV shows. It is also likely that a single movie stream or download will max out your internet connection slowing service to other computers or devices on your home network.
|
A: Our support page has all the answers you'll need to connect to our server.
|
A: After you have completed your initial 6 month contract you may temporarily suspend your Internet service in calendar month increments for a maximum of 6 months. If you have not activated service at the end of the 6 month suspend period, your account will automatically be activated and charged based on your established billing frequency and previous rate plan.
There is a flat fee of $29 to suspend service.
There is no fee to activate service upon your return.
To request a temporary suspension of service please visit our suspend service page.
|
A: Our offices are open Monday through Friday 9am to 5pm and by appointment. Technical support is available 24/7 by calling 970-871-8500. Click here for all our contact information.
|
