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A: We have several antenna sites installed in strategic locations, which broadcast our high-speed signal and provide coverage throughout Steamboat Springs and surrounding areas. Our antenna sites communicate with the Internet through multiple high-speed connections. We install a low-profile antenna on the outside of your home or business, which connects to a gateway device inside your location. The gateway converts the wireless signal to a standard Ethernet connection, which then connects to your computer or network.
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A: No. A primary or additional phone line is not needed for our service. Part of Unleashing the Internet™ is eliminating the need for phone lines altogether. Our connection is delivered wirelessly via radio waves - freeing up your phone for other uses.
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A: Our wireless technology requires line-of-site to one of our antenna locations. We currently have nine antenna sites and you can view our coverage area here. The best way to confirm your eligibility is to call us at 970-871-8500 or click here to sign up today.
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A: We will make our best attempt to get service to you. If for some reason we can not get a signal to your home or business, you will not incur any cost at all.
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A: No. Most local weather phenomenon (rain, snow, fog etc.) is not significant enough to interfere with the radio frequencies used by our network.
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A: Yes our service is compatible with VPNs, however we recommend at least a 256kbps connection.
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A: Yes. As long as the device has an Ethernet port, it can be connected to our high-speed service so you can enjoy game play over the Internet. If you have more than one device (i.e. 2 PCs or a PC and a game console) connected to our high-speed connection you will need and internal network.
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A: No. Just like cable TV, you cannot share the connection. Please see our Internet Service Agreement and Acceptable Use Policy.
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A: Although we do not ban servers on our network outright, we do not allow constant upload traffic (which could happen if you are serving lots of data) whether it be from a web server, peer-to-peer software or any other kind of server. Please see our Internet Service Agreement and Acceptable Use Policy. We also offer complete web hosting services.
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A: No. Your high-speed connection is "unlimited" in how much data you can transfer per month. However, we do not allow continuos uploading associated with web hosting and file sharing.
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A: Yes, our system is compatible with VoIP. We recommend at least a 1 Mbps connection, however we make no guarantee that such a system will work on our network.
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A: Yes, you will need to change the settings in AOL to use a LAN connection over TCP/IP. Please contact AOL or Earthlink if you do not know how to do this.
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A: We allocate 5Mb to each E-Mail account. If you need additional space we charge $25/year for 25 megabytes, $35/year for 50 megabytes and $55/year for 100 megabytes.
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A: While both services are wireless, our network is local to Steamboat Springs. Our radio signals typically travel less than 2 miles to our facilities, while satellite system signals have to travel through the atmosphere, over 22,000 miles to the satellite and then 22,000 miles back to earth. That's why satellite system users commonly experience latency or delays when connecting to the web. Varying weather conditions will also interfere with the satellite signal in the same way that TV satellite signals can be interrupted.
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A: No. While we do offer speeds as fast (or faster) than DSL (Digital Subscriber Line), our wireless service is an alternative to DSL. The main difference is that we do not incur cost to use a telecommunications carrier (such as Qwest) for "last mile" connectivity. Instead of using outdated copper phone lines, we deliver our connection wirelessly via radio waves. A majority of homes and businesses in Steamboat Springs are not eligible for DSL unless they are located downtown close to the phone company. It usually takes 30 - 45 days to find out whether or not you are eligible for DSL. If you have line-of-site to one of our antenna locations, ZIRKEL Wireless can set you up with a high-speed connection typically within one to two weeks.
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A: Please see our Residential or Business order forms for current pricing.
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A: We require payment for all equipment at the time of installation. We accept Check, Cash, Visa, Master Card and American Express.
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A: We bill monthly to a credit or debit card account for residential service. The charge usually goes through within the first few days of the month for that month. For example, on July 1st your account will be charged for July service.
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A: We only accept cash or check for the monthly residential service if you prepay for 3 or more months. There is a 10% discount for paying 6 month in advance or 15% discount for paying 12 months in advance.
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A: We can either 1) invoice your business or 2) charge the monthly service to a credit or debit card account. We send invoices out at the beginning of the month for that month's service. Our payment terms are Net 30. For example, we will send you an invoice at the beginning of July for July's service. The payment for that invoice is due 30 days after receipt. If you choose to pay by credit or debit card the charge usually goes through within the first few days of the month for that month. For example, on July 1st your account will be charged for July service.
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A: Yes. We offer a 10% discount if you prepay for 6 months or a 15% discount if you prepay for 12 months.
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A: Yes. If you have a business account we offer a 25% discount to any residential account billed on the same invoice.
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A: Businesses typically operate during peak bandwidth usage hours, therefore we do not charge as much for residential service.
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A: Our support page has all the answers you'll need to connect to our server.
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A: You need to set your outgoing (SMTP) mail server to mail.zirkelwireless.com. Please see our support page for further assistance.
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A: Our offices are open Monday through Friday 9am to 5pm.
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