The ZIRKEL Wireless Z-Alert System

Two-way customer service information at your fingertips

ZIRKEL Wireless’ new Z-Alert system, built on the GoCare^TMplatform, provides convenient two-way mobile text messaging between our subscribers and our customer service system. Z-Alert allows you to ping our system to check your billing balance, view due dates, confirm payments and request other useful information. Conversely, Z-Alert will notify you automatically to confirm appointments, alert you to a network outage or remind you when your next bill is due.

If you’re using a mobile phone, chances are you’re receiving notifications and alerts already. The Z-Alert system was designed to provide information transparently and save you time when compared to calling our customer service department with easily-answered questions.

FAQs

Q: How much does it cost to sign up for Z-Alerts?
A: There is no signup cost. ZIRKEL Wireless is offering the service at no charge as a customer service convenience to our customers.

Q: How often will I receive Z-Alerts?
A: You will receive approximately 3 – 5 messages per month to let you know (1) that your bill is available to view; (2) your balance due amount; (3) that a payment has been received; and when applicable (4) that a payment is due or past due; and (5) a notification when your account has been upgraded or downgraded, per your request. On occasion, notification of irregular events (outages and appointment confirmations) may be sent, when applicable.

Q: Does capitalization affect my text messages to Z-Alert?
A: No. Our system recognizes upper-and lower-case letters as the same.

Q: Do I have to opt-in for Z-Alert?
A: Yes, following the four-step method, above. Eventually, all of our customers will be moved to the Z-Alert platform, but for now, you must opt-in to receive Z-Alerts and request account information.

Q: Once I opt-in, is there any way for me to opt-out of the Z-Alert system?
A: Yes, just text the word STOP to 90622 and follow the simple prompts.

CLICK HERE to view Z-Alerts Terms & Conditions

To sign up for Z-Alerts:

You can opt-in for Z-Alerts in 4 easy steps:

Text the word ZIRKEL to 90622
Enter your 4 digit account number
Enter the last name on your account
Enter last 4 digits of your phone number

After following these four steps, you will receive a confirmation text message. You’re all setup to receive Z-Alerts and request valuable account information.

Checking your account information

You can check your account information at any time by texting the following keywords to 90622:

The ZIRKEL Wireless Z-Alert System

FAQs

To sign up for Z-Alerts:

Checking your account information

Connect with ZIRKEL Wireless: