FAQs

Q: How much does it cost to sign up for Z-Alerts?
A: There is no signup cost. ZIRKEL Wireless is offering the service at no charge as a customer service convenience to our customers.

Q: How often will I receive Z-Alerts?
A: You will receive approximately 3 – 5 messages per month to let you know (1) that your bill is available to view; (2) your balance due amount; (3) that a payment has been received; and when applicable (4) that a payment is due or past due; and (5) a notification when your account has been upgraded or downgraded, per your request. On occasion, notification of irregular events (outages and appointment confirmations) may be sent, when applicable.

Q: Does capitalization affect my text messages to Z-Alert?
A: No. Our system recognizes upper-and lower-case letters as the same.

Q: Do I have to opt-in for Z-Alert?
A: Yes, following the four-step method, above. Eventually, all of our customers will be moved to the Z-Alert platform, but for now, you must opt-in to receive Z-Alerts and request account information.

Q: Once I opt-in, is there any way for me to opt-out of the Z-Alert system?
A: Yes, just text the word STOP to 90622 and follow the simple prompts.

CLICK HERE to view Z-Alerts Terms & Conditions