INTERNET
FREQUENTLY ASKED QUESTIONS
A: We have a network of tower sites built in strategic locations throughout Northwest Colorado. These tower sites are equipped with industry-leading radio technology that wirelessly broadcasts to the surrounding areas. Our Internet technicians install a receiver at your location, that instantaneously converts the wireless broadcast signal into high-speed broadband. Our Ethernet interface can plug directly into a computer or router of your choosing, but we recommend using our Managed WiFi service for an even higher quality internet experience.
A: No. A phone line is not needed to use our service. Our connection is delivered wirelessly via radio waves.
A: Our high speed wireless internet technology requires line-of-sight to one of our antenna tower locations. You can view our list of antenna tower sites and coverage area description here. The BEST way to determine if your location is eligible for ZIRKEL Wireless High-Speed Internet, is to order service and schedule an installation. You can order online by clicking here or you can call us at 970-871-8500.
A: We will make our best attempt to become your wireless internet provider. If our installer can not obtain a quality signal, there is no cost or obligation to you. Unfulfilled orders are used to help us determine what areas we need to expand to next.
A: No. Local weather phenomenon (rain, snow, fog etc.) is not significant enough to interfere with the radio frequencies that carry your internet.
A: Yes! Our router is built using all the latest standards and advanced WiFi technologies so you get the fastest possible speeds, every day. Feel free to Contact us to learn more.
A: Yes our service is compatible with VPNs. Your VPN may require a static IP which is available upon request.
A: Absolutely! The low-latency (low ping) provided by our finely tuned network provides a great online gaming experience. Ask about our Managed WiFi service if you need great WiFi to stay ahead of the competition.
A: No. Just like cable TV, you cannot share the connection. Please see our Internet Service Agreement and Acceptable Use Policy.
A: Although we do not ban servers on our network outright, we do not allow constant upload traffic (which could happen if you are serving lots of data) whether it be from a web server, peer-to-peer software or any other kind of server. Please see our Internet Service Agreement and Acceptable Use Policy.
A: Yes, we enable a high priority data channel for VoIP traffic on our network. We also have our own VoIP service available called ZIRKEL Phone.
A: Our email (name@zirkel.us) is hosted by Google Apps and each email account has 15 Gigabytes of space.
A: While both services are wireless, our network is local to Northwest Colorado. Our radio signals travel a short distance to our facilities, creating a fast user experience. Meanwhile, satellite internet has to travel through the atmosphere, over 22,000 miles to the satellite and then 22,000 miles back to earth. Due to sheer distance, it is typical for satellite users to experience latency or delays when connecting to the web.
A: No. We use a technology called fixed wireless broadband and our network delivers faster speeds than most DSL connections in our region. Our fixed wireless service is an alternative to DSL. Instead of using outdated copper phone lines, we deliver our connection with a fixed wireless link. It usually takes 30 – 45 days to find out whether or not you are eligible for DSL. ZIRKEL Wireless can have your connection installed at your earliest convenience.
A: Yes. Each HD video uses between 3-5Mbps of download bandwidth. Check out our Internet Plans to view the speeds and capabilities of each ZIRKEL Wireless Internet plan.
A: After you have completed your initial 6-month contract you may temporarily suspend your Internet service in calendar month increments for a maximum of 6 months. If you have not activated service at the end of the 6-month suspend period, your account will automatically be activated and charged based on your established billing frequency and previous rate plan. There is a flat fee of $29 to suspend service, and there is no fee to activate service upon your return. To request a temporary suspension of service please submit a request through our Customer Portal.
A: Our offices are open Monday through Thursday 8:30 am to 5 pm, Fridays from 8:30 am to 4 pm, and by appointment. Technical support is available 24/7 by calling 970-871-8500. Click here for all our contact information.
A: Visit the Managed WiFi page.
A: Proceed to the following link for more information on the rules, FCC HOA Rules.
