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Intermittency can be a tricky beast to tackle. When the service works great some of the time but then randomly drops out, the number of variables to troubleshoot increases exponentially. In these scenarios, the only way our team can truly help is to start ruling things out. The first step is to power cycle the equipment.
The ZIRKEL Internet system is fairly simple: Inside your home or business, you should see a black ZIRKEL power adapter plugged into a power outlet. This adapter feeds power out to the antenna on the outside of the building. Simply unplugging this adapter from the wall and plugging it back in resolves most Cannot Connect issues. Please note that you’ll want to verify that the green LED on the adapter is lit up when you plug it back in.
If you need more help power cycling the equipment, please visit our Troubleshooting Steps page.
If the intermittency continues after rebooting, your best bet is to just give us a call so we can look at network capacity, signal strengths, and internal networking configurations. At times the intermittency is not the result of your Internet service, but the result of an outdated router or if the router is not placed in an optimal location.
Note that we offer a Managed WiFi service where we put a carrier-grade router in your home or business that we can manage and monitor for you. After spending 7 days on-site, our Managed Router will let us know if it is in the optimal location or not.
An Intermittent Connection can be described as random drops in broadband service at random intervals. This is not to be confused with slow speeds, where the speeds seem lower than normal.
Causes for an Intermittent Connection:
- Weak WiFi signals
- WiFi Interference
- Failing Equipment (such as a power adapter or the ZIRKEL Antenna)
- Moisture in or damage to the cabling between ZIRKEL Antenna and your router
- Physical Obstructions to the ZIRKEL Antenna (trees, RVs, new homes, ice or snow, etc.)
- Misalignment of the Radio Antenna (knocked out of alignment due to wind or other force).
- Network Capacity
Sometimes, vehicles or equipment will get parked in the way of our line of sight and need to be moved. Other times, a tree or branch will grow in the way over time and cause an obstruction and will need to be removed. Also, if new construction is changing your antenna’s line of sight, please call or email our support team to have your service relocated.
If you notice while checking for physical obstructions that your equipment is not facing our tower due to a broken mount or strong gust of wind, please contact our support team to schedule a re-aim. We do our best to catch these from the office, however, we are not able to find them all. Please do not attempt to realign the antenna yourself. This activity needs to be completed by a trained ZIRKEL Wireless professional and can put you at risk of injury.
