Locate the black ZIRKEL power adapter within your house, typically found near your computer or router. The power adapter always has the ZIRKEL Wireless logo on it.
Verify that all wired connections going to/from the power adapter are securely connected (not loose or wiggling).
Power cycle the adapter by briefly unplugging it from the outlet. This will reboot the connection.
Confirm that the green LED on the adapter is lit, indicating that it is providing power to your internet receiver.
Take a look outside at your ZIRKEL receiver. Are there any physical obstructions? Tree branches, Icicles, vehicles, or a new home nearby that could be blocking the signal? Remove the obstructions if it is within your ability, or give us a call to relocate the receiver.
Is the receiver out of alignment? If it is pointing at the ground or looks different than it did upon installation, give us a call to re-aim it. Please do not attempt to realign the antenna yourself. This activity needs to be completed by a trained ZIRKEL Wireless professional and can put you at risk of injury.
Check out the grey cabling going to the receiver. If it is cracked or shows any sign of damage, give us a call to have a technician replace it.
