• Skip to primary navigation
  • Skip to main content
  • Skip to footer
ZIRKEL | Internet, WiFi, Phone & TV

ZIRKEL | Internet, WiFi, Phone & TV

Northwest CO | Powered by Locals

  • Internet
    • High Speed Internet
      • High-Speed Internet FAQ
    • Coverage Area
      • Steamboat Springs Wireless Internet Service
      • Oak Creek Wireless Internet Service
      • Craig Wireless Internet Service
      • Hayden Wireless Internet Service
    • Support
      • Intermittent Connection
      • Cannot Connect
      • Slow Speeds
      • Speed Test
    • fiberWave Internet
      • fiberWave Internet Interest Form
  • WiFi
  • Phone
    • My Account
    • Phone / Handset Options
    • eFax Instructions
  • TV
  • Security
  • ORDER NOW
    • High Speed Internet
    • fiberWave Gigabit Internet
    • ZIRKEL Phone
    • Vidgo Live Streaming TV
    • Refer a Friend & Save!
  • My Account
    • Speed Test
    • Webmail
    • Referral Program
    • zirkel.us Email Changes
  • Contact
    • About Us
    • Jobs
  • Support

SUPPORT:

INTERMITTENT CONNECTION

Symptoms

Service drops at random intervals, internet works great at times but occasionally not at all.

Bummer! We do our best to find & resolve intermittent connections before you notice an issue, however, we aren’t always able to catch them all. We’re here to help.

If you need assistance or are unable to follow troubleshooting steps, just give us a call at (970) 871-8500.

Intermittent Connection

Troubleshooting Intermittency. Let’s do this.

Step 1: System Power Cycle

1

LOCATE

Locate the black ZIRKEL power adapter within your house, typically found near your computer or router. The power adapter always has the ZIRKEL Wireless logo on it.

2

VERIFY

Verify that all wired connections going to/from the power adapter are securely connected (not loose or wiggling).

3

POWER CYCLE

Power cycle the adapter by briefly unplugging it from the outlet. This will reboot the internet.

4

CONFIRM

Confirm that the green LED on the adapter is lit, indicating that it is providing power to your internet receiver.

Step 2: Inspect

1

OBSTRUCTIONS

Take a look outside at your ZIRKEL receiver. Are there any physical obstructions? Tree branches, Icicles, vehicles, or a new home nearby that could be blocking the signal? Remove the obstructions if it is within your ability, or give us a call to relocate the receiver.

2

ALIGNMENT

Is the receiver out of alignment? If it is pointing at the ground or looks different than it did upon installation, give us a call to re-aim it. Please do not attempt to realign the antenna yourself. This activity needs to be completed by a trained ZIRKEL Wireless professional and can put you at risk of injury.

3

CABLING

Check out the grey cabling going to the receiver. If it is cracked or shows any sign of damage, give us a call to have a technician replace it.

If you have followed these steps and are still experiencing intermittency, please call us at 970-871-8500 for further diagnosis. If we can’t fix the problem over the phone, we’ll dispatch a technician right away.

ZIRKEL Support

We understand that when selling a technical product, troubleshooting is just part of the deal. That’s why we offer 24/7 Tech Support.

Not seeing what you’re looking for? Give us a call at 970-871-8500.

Please note, we post updates on our phone system and our Facebook Page when we experience an outage or if we are undergoing maintenance on the network.

Additionally, you can submit support tickets through our Customer Portal or by sending us an email us at support@zirkel.us.

Contact Us

Footer

Connect With ZIRKEL:

970-871-8500
sales@zirkel.us
billing@zirkel.us
support@zirkel.us
  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
High-Speed Internet
Managed WiFi
Phone Service
Streaming TV
Gigabit Internet
About Us
My Account
Blog
Contact Us
Privacy Policy
Service Terms & Conditions
Open Internet Policy
ZIRKEL | Internet, WiFI, Phone

Copyright © 2022 · ZIRKEL. All rights reserved.