Service drops at random intervals, internet works great at times but occasionally not at all.
Bummer! We do our best to find & resolve intermittent connections before you notice an issue, however, we aren’t always able to catch them all. We’re here to help.
If you need assistance or are unable to follow troubleshooting steps, just give us a call at (970) 871-8500.
Troubleshooting Intermittency. Let’s do this.
Step 1: System Power Cycle
Locate the black ZIRKEL power adapter within your house, typically found near your computer or router. The power adapter always has the ZIRKEL Wireless logo on it.
Verify that all wired connections going to/from the power adapter are securely connected (not loose or wiggling).
Power cycle the adapter by briefly unplugging it from the outlet. This will reboot the internet.
Confirm that the green LED on the adapter is lit, indicating that it is providing power to your internet receiver.
Step 2: Inspect
Take a look outside at your ZIRKEL receiver. Are there any physical obstructions? Tree branches, Icicles, vehicles, or a new home nearby that could be blocking the signal? Remove the obstructions if it is within your ability, or give us a call to relocate the receiver.
Is the receiver out of alignment? If it is pointing at the ground or looks different than it did upon installation, give us a call to re-aim it. Please do not attempt to realign the antenna yourself. This activity needs to be completed by a trained ZIRKEL Wireless professional and can put you at risk of injury.
Check out the grey cabling going to the receiver. If it is cracked or shows any sign of damage, give us a call to have a technician replace it.
If you have followed these steps and are still experiencing intermittency, please call us at 970-871-8500 for further diagnosis. If we can’t fix the problem over the phone, we’ll dispatch a technician right away.
We understand that when selling a technical product, troubleshooting is just part of the deal. That’s why we offer 24/7 Tech Support.
Not seeing what you’re looking for? Give us a call at 970-871-8500.
Please note, we post updates on our phone system and our Facebook Page when we experience an outage or if we are undergoing maintenance on the network.
Additionally, you can submit support tickets through our Customer Portal or by sending us an email us at firstname.lastname@example.org.