We’re sorry you’ve had to come looking for this page.
If you don’t want to bother with the steps below, you can always give us a call at 970-871-8500.
The ZIRKEL Internet system is fairly simple: Inside your home or business, you should see a black ZIRKEL power adapter plugged into a power outlet. This adapter feeds power out to the antenna on the outside of the building. Simply unplugging this adapter from the wall and plugging it back in resolves most Cannot Connect issues. Please note that you’ll want to verify that the green LED on the adapter is lit up when you plug it back in.
If you need more help power cycling the equipment, please visit our Troubleshooting Steps page.
Still unable to connect? Perhaps the problem is not with the ZIRKEL antenna, but with your Wireless Router or even your device. Try rebooting the router and your device and try connecting again after a few minutes. **If you find that you have to reboot your router often to stay connected, perhaps it is time to give our Managed WiFi service a try.
If you’ve already tried these steps or you’re not seeing a green light on the power adapter, please give our friendly techs a call at 970-871-8500.