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Cannot Connect
If you are having problems connecting to the Internet, we ask that you try the following troubleshooting steps:
If the ZIRKEL Internet Connection is plugged directly into your Computer:
- Shut down your computer.
- Verify that the Internet connector is plugged into the Ethernet port on your computer (Diagram A Below).
- Locate the junction that says “To Computer” and “To Radio”.
- Verify that the “To Radio” side has a grey wire securely plugged in. If it feels loose, you may need to pull it out, bend the plastic prong up and snap it back into the “to radio” side.
- Now follow the black cord from that junction to the power adapter that is plugged into an electric outlet. It should have a “ZIRKEL Wireless” sticker on it (see Diagram B).
- Unplug it from the electric and plug it back into the electric. Verify it has a green LED light on it.
- Wait two minutes and then start your computer.
- Open a browser (such as Internet Explorer or Firefox) and try to load a web page.
- If your service is still not working, we suggest contacting our support department by emailing support@zirkel.us, calling 970-367-4155, or by submitting a ticket through your customer portal.
If the ZIRKEL Internet Connection is plugged into your Router:
- Shut down your computer.
- Unplug your router from the electric.
- Verify that the Internet connector is plugged into the Internet port on your router (Diagram A).
- Locate the junction that says “To Computer” and “To Radio”.
- Verify that the “To Radio” side has a grey wire securely plugged in. If it feels loose, you may need to pull it out, bend the plastic prong up and snap it back into the “To Radio” side.
- Now follow black cord from that junction to the power adapter that is plugged into an electric outlet. It should have a “ZIRKEL Wireless” sticker on it (Diagram B).
- Unplug it from the electric and plug it back into the electric. Verify it has a green LED light on it.
- Wait two minutes and then power up your router.
- Wait two minutes and then start your computer.
- Open a browser (such as Internet Explorer or Firefox) and try to load a web page.
- If you are still not able to connect, power down your computer and router and unplug the power adapter.
- If you have our Managed WiFi service, please skip to step #16.
- Plug the ZIRKEL Internet connector directly into your computer’s Ethernet port.
- Plug in the power adapter.
- Wait two minutes and then start your computer.
- Open a browser and try to load a web page.
- If you are able to connect this way, the connectivity issue is between your computer and your router. See the box below for additional help.
- If your service is still not working, we suggest contacting our support department by emailing support@zirkel.us, calling 970-367-4155, or by submitting a ticket through your customer portal.